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  • Steve Rose

Go-to phrases to de-escalate conflict

Sometimes having a phrase in your back pocket can de-escalate a situation, whether at home or in the office.


"I need to think about that" means we don't jump in with strong emotion and gives us time to really think about how we want to respond. Here are a few more


https://happiful.com/9-phrases-to-de-escalate-conflict/





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